Customer Coaching Program
NuGEN is committed to your success. Our Technical Support Specialists work to ensure the success of all first-time users of our solutions. Immediately following your first purchase, you will be enrolled in the NuGEN Customer Coaching Program. You will automatically receive an e-mail invitation providing product information, and an electronic copy of the Product User Guide. A Technical Support Specialist will contact you by telephone for a brief conversation to discuss protocol steps, review critical details, introduce you to additional materials and supplies required, and answer any questions you may have. This program is available to all users of your facility or service lab.
Contact us to ask about our CCP program.
On-Site Seminars and Support
NuGEN Field Application Scientists are available to provide your organization with on-site technical presentations and workshops on our solutions and products. Our on-Site seminar program offers scientists in your organization a face-to-face opportunity to find out how our solutions can address their discovery needs. Contact us to schedule a seminar.